Deena
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Articles
Recent activity by Deena-
Can you overnight my refill?
Unfortunately, we can not overnight your refill at this time. However, we do offer 2-day FedEx shipping on compound medications and USPS for all other refill orders.
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Can I change the shipping address on an order I just placed?
If your order has been approved and is currently being processed, we are unable to modify your shipping address, as the order has likely already been shipped. If you believe your order has not yet ...
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Do you ship to a PO Box?
Yes, we do ship to a PO Box via USPS only. FedEx does not deliver to a PO Box.
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What is the status of my order?
To view the status of your order, please log into your Strut Account and select "My Orders." If your order has been approved, you may click on the order to access your tracking number, provided it ...
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What is my refund policy?
You are free to delay, suspend, or cancel your subscription at any time, although we do ask for a minimum of 48 hours notice before your next order is set to process. We cannot guarantee refunds fo...
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How can I start my online consultation?
You can start your online consultation by navigating to the product page of the medication you are interested in on struthealth.com, and clicking on the "Start Consultation" or "Start for Free" but...
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How do I cancel my refill?
To ensure your request to suspend or cancel a refill is processed on time, please notify us at least 48 hours before your next scheduled shipment date. This advance notice allows us to make the nec...
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How much do you charge for shipping?
All of our medications are shipped to you completely for free.
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I changed my mind and want to cancel my new order
We will do our best to cancel the new order if it has not been already reviewed and approved. Once your order has been approved, we can not cancel the new order. You can log into your Strut Accou...
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I do not need a refill yet, but it has already shipped
Once your refill has been processed and shipped, it cannot be returned. To delay your next refill, log into your Strut Account or email care@struthealth.com to suspend future refills. You can resu...
